Guaranteed Best Price & Service

Let's keep us sharp on what we do?

It is our goal at Friends Travel Vietnam to offer the best service & price on travel for all our clients. Prior to the completion of your booking, if you find a better price on an identical vacation package elsewhere, we will match that price! All of our listed prices come with a Best Price  & Service Policy. We have worked with top suppliers in the field to secure you the best price possible - now you can book your dream holiday trip with peace of mind.

Our Travel Experts will assist you in planning your perfect trip every step of the way, at the best price possible!

Feel free to contact us.

What is Best Price & Service Policy

Simply put, our Best Price & Service Policy is meant to assure you of our competitive price - so that you can book with confidence. If you see a cruise, tour or travel package that you would like to travel on, book it with us for both quality of service and low price. We are confident that we offer the best price you can find online attached with the best value. And if you can find a lower price online for the same value, we will match that.

Terms and Conditions

If you book a qualifying service: tour, cruise or package on our site and find the same comparable product, for the same dates, at a lower price online (rate must be open to all public with no restrictions), we will match that.

When & How to submit claim?

You can submit claim within 24 hours of booking and expect a feedback within 48 hours. 

How is the refund processed if approved?

If the claim was verified, we will make direct refund by cutting the amount you get to pay us in cash when you arrive in Vietnam or issue a refund via credit card if you have paid full amount.

General Terms 

Our Best Price & Service Guarantee applies to the rate for cruise, tour package or tours only. Promotional packages, deals and other extra services are not eligible. Friends Travel Vietnam reserves the right to deny any claim that does not meet our terms and conditions or provide insufficient information. We will not be responsible for any refund if there is typo mistake in printing, administrative and technological error. Friends Travel Vietnam reserves the right to modify or cancel our Best Price & Service Guarantee at any time without prior notice. Any modification will be effective upon posting of modified our Best Price & Service Guarantee Terms and Conditions on our Friends Travel Vietnam Web site.