Visa on arrival | Terms and conditions

The cheapest and easiest way to get your visa on arrival (VOA) is through ’’Friends Travel Vietnam’’

In these Terms and Conditions “we, our, us” refers to www.friendstravelvietnam.com

1- ACCEPTANCE OF TERMS AND CONDITIONS
1.1. Please read these terms and conditions carefully before using this website. If you object to any of the terms and conditions set out in this agreement, you should not use any of the products or services on the Website and leave immediately.
1.2. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.
1.3. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
1.4. You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
1.5. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

2-ADJUSTMENT
2.1 www.friendstravelvietnam.com reserves the right to change any part of this agreement without notice. When you access the site will be considered acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
2.2. We have complete discretion to adjust or remove any part of this site without warning or liability arising from such action.

3-CANCELLATIONS AND REFUNDS 
3.1. The Vietnam Immigration Department runs a no-refund policy on all Vietnam visas as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application with www.friendstravelvietnam.com that you contact us immediately to prevent any unnecessary cost being incurred. Once your visa application status is put under “payment received” or “processing´´ or an Approval letter has been made by us with the Immigration Department we are unable to reimburse you the visa fee.
3.2 It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. www.friendstravelvietnam.com cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issue. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.
3.3. This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.

4-REFUNDS
4.1 All the fees will be refunded to your account in case your application is declined by the Immigration Department. In case your visa application is declined by the Immigration Department, all the paid fees will be refunded to your account.

5-ERRORS
5.1Employees of the Immigration Department can sometimes make mistakes. We strongly advise to read your approval letter thoroughly. Should you find any mistakes inform us right away via email visa@friendstravelvietnam.com. If you entered incorrect data and did not enter "Amendment Insurance" then we will have to process the correction as a new application and calculate and charge the application fee. We are not responsible for failed request or denied access to Vietnam.

6-VOCABULARY    
6.1 Date format: dd/mm/yyyy – 20th of March 1988
6.2 Time Zone: Vietnam standard time - GMT +7
6.3 Working days: All week days except Saturday and Sunday
6.4 Working hours: 8:00 – 17:00 Vietnam standard time – GMT + 7
6.5 Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants
6.6 Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time (1 or 3 months).

7- PROCESSING TIME AND SERVICE COMPLETION
7.1 Processing time for arranging a pre-approved letter offered by www.friendstravelvietnam.com is based on processing time provided by the Vietnamese Immigration Department under normal circumstances, which are 2 – 4 working days. Processing time will be starting from the next business day after your payment is received. Vietnam Immigration Department may request additional documents and may delay and/or deny processing at their discretion without further explanation.
7.2 Our service provided is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 7 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.

-DISCLAIMERS
8.1. We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam, in case your visa application is declined by the Immigration Department of Vietnam. 
8.2 Normally, it takes 2 – 4 working days to process an approval letter, however, there are also exceptions, and delay due to unforeseen problems since the process is highly dependent on the Immigration Department of Vietnam. We strongly recommend that you apply for a visa at least 1-2 weeks in advance to avoid any problems.
8.3 The letter of approval is issued separately for each application, however, in some cases (During high seasons and urgent processing requests), it is issued on a shared basis for all applicants who apply for a visa at the same time or same date of arrival based on the Immigration Department sole decision.
8.4 Please note that we also reserve the right to refuse to any visa requests.
8.5 For any more info or questions you can contact us on visa@friendstravelvietnam.com 

Should you have any further questions, please feel free to contact us via visa@friendstravelvietnam.com, Facebook Messenger or livechat.